Manage your money

Fantastic Features

Release funds from eccount to Card(s)
Store money safely in your eccount and release it to Cards as and when you need it.

Move money from Card to eccount
You can move money between your eccount and your Card(s) or from your Card(s) to your eccount.

Check your balance
You can check your eccount or Card balances at any time. Fees summary

Set balance and Top-up alerts
You can set alerts to let you know when money has been loaded and when your balance is getting low.

 

Ways to manage your money

Simply log-in online, call the automated telephone line or send a text.

   1. Log-in Online: Log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs
   2. Call our automated telephone line: 01803 322 222 (0,09 €/Min aus dem dt. Festnetz, aus dt. Mobilfunknetz bis zu 0,42 €/Min) or +44 207 078 2715 from outside Germany
   3.  Text the bold words from the list below to 80777:

• BAL - Check total balance
• BAL XXXX - Check Card balance
• BAL ECC - Check eccount balance
• MOVE amount from ECC to XXXX - Move Money from eccount to Card
• MOVE amount from XXXX to ECC - Move Money from Card to eccount

 

Notes

Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit Card number.

This service only applies if Cards are registered to the mobile number that the text is being sent from.

Balance updates by text: standard network rates apply when you text us. Text replies from us are FREE.

Move Money services by text, call or online: charged at 0,25€ each.

MasterCard is a registered trademark of MasterCard International Incorporated. The STA Travel Prepaid MasterCard Cashcard is issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International Inc. NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).